How to make a complaint?   E faapefea ona fai lau Faasea?  
  You address a letter to the Ombudsman:
  • stating complaint;
  • the organization complained about;
  • how the matter complained about
    affects  you;
  • enclosing relevant correspondence.

If you have a right to review by a Court or Tribunal of the merits of your complaint, you should resort to that avenue of redress rather than to the Ombudsman. If you have difficulty in writing the complaint, telephone or call at the Ombudsman’s office and ask for help. The office is located at the Central Bank Building, L5, PO Box 3036, Apia, Ph: (685) 25394, F (685)21862.
  Faatuatusi lau tusi i le Komesina o Sulufaiga:
  • faamatala manino lau faasea;
  • o le Matagaluega poo le Faalapotopotoga e faasaga i ai;
  • e faape’i ona e aafia i le mataupu ua e
    faasea i ai;
  • Faapipii mai ni fetusiaiga o loo aafia ai.

A faapea e iai sau aia tatau e talosaga ai mo se toe iloiloina i uiga aoga o sea mataupu, e tatau ona e faaaogaina lena avanoa ae le o le Komesina o Sulufaiga. A i ai foi se faafitauli i le tusiina o lau faasea, telefoni mai pe ete afio mai foi i le Ofisa mo se fesoasoani i le Central Bank Building, L5, PO Box 3036, Apia, Ph: (685) 25394, F (685)21862.
  Charges   Totogi  
 

The Act provides for a $10.00 fee but, because of special circumstances, there is no charge at present.
 

I lalo o le Tulafono o loo i ai le totogi e $10.00 ae talu ai ona oni mafuaaga faapitoa, o le a leai se totogi i le taimi nei.
 
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Central Bank Building L5
P. O. Box 3036, Apia, Samoa
Ph: (685) 25394 | Fax: (685) 21862
Email : info@ombudsman.gov.ws