What is Good Governance?
Good governance describes how public institutions conduct public affairs and manage public resources. Governance is "the process of decision-making and the process by which decisions are implemented (or not implemented)" [UNESCAP, What is Good Governance?]. The core function of the Ombudsman is to foster good administration within Government ministries and agencies to the satisfaction of the stakeholders – the people of Samoa.

The key attributes of good governance are:

•transparency
•responsibility
•accountability
•participation
•responsiveness (to the needs of the people)

The Public Sector must be accountable to the public which is generally those affected by its decisions or actions as well as the applicable rules of law.

[UNESCAP, What is Good Governance? http://www.unescap.org/pdd/prs/ProjectActivities/Ongoing/gg/governance.asp]