Good governance describes how public institutions conduct public affairs and manage public resources. Governance is "the process of decision-making and the process by which decisions are implemented (or not implemented)" [UNESCAP, What is Good Governance?]. The core function of the Ombudsman is to foster good administration within Government ministries and agencies to the satisfaction of the stakeholders – the people of Samoa.
The key attributes of good governance are:
The Public Sector must be accountable to the public which is generally those affected by its decisions or actions as well as the applicable rules of law.
[UNESCAP, What is Good Governance? http://www.unescap.org/pdd/prs/ProjectActivities/Ongoing/gg/governance.asp]
What is Good Governance?