OFISA O LE KOMESINA SULUFAIGA
Office of the Ombudsman | National Human Rights Institution
"Dignity, Protection, Equality and Fairness for All"
- SNPF Plaza Level 2
- info@ombudsman.gov.ws
- (+685) 25394
Talofa and Welcome to the Official Website of
OFFICE OF THE OMBUDSMAN
National Human Rights Institution
Lodging A complaint
Call us on 25394
7740449 (Good Governance)
7221500 (Special Investigations)
7257122 (Human Rights)
complaints@ombudsman.gov.ws
WRITE TO US
either post to PO Box 3036,
Apia
or drop off to our Office
VISIT US
Level 2, SNPF Plaza, Savalalo
SAFEGUARDING THE RIGHTS OF CHILDREN IN SAMOA
State of Human Rights Report 2023 Consultation
Have your Say
By Filling out Our Survey/Questionnaire
Covid-19 Protocols
To ensure the Heath & safety of Everyone, Kindly follow the below when visiting our Office:
Knock before entering
full vaccination card required
Wear a Face Mask
Sanitize your Hands
Keep 2m Social Distance
Visitors limited to 1-2 at one time
Our Vision, Mission & Values
The Office of the Ombudsman also Samoa’s National Human Rights Institution provides advice to the general public on matters relating to good governance and investigate practices of maladministration of government agencies. It also carries out research and conducts activities in the promotion and protection of human rights in Samoa and conducts investigations concerning the abuse of power by enforcement agencies.
"Integrity in governance and respect
for human rights "
for human rights "
Our Vision
Our Mission
providing effective, timely and independent complaints resolution services on matters of maladministration and misuse of authority by prescribed disciplinary forces
empowering all people to understand and exercise their human rights and responsibilities
holding government accountable to good governance and human rights standards and obligations
building and strengthening partnerships that encourages action on good governance and human rights
Our Services
The Good Governance function of the Office is to foster good administration within Government ministries and agencies to the satisfaction of the stakeholders, the people of Samoa.
The Human Rights Unit functions to bridge the “protection gap” between the rights of individuals and responsibilities of the State.
The Special Investigations Unit functions to address misconduct in agencies exercising the coercive powers of the state (i.e. the Police, Prisons and other disciplined forces)
The Engagement and Communications Unit support the overall engagement and communication of the Office to its partners, stakeholders and the public.
The Corporate Services Unit its tasked with the daily management and support of all Office Operations in administration, finance and human resources.
Latest News
Celebrating world mental health day 2022, by making mental health & well-being for all a priority
Press Release - 12 October 2022
Ombudsman held 2nd Dialogue with Parliamentarians on human right
Press Release - 3 October 2022
Children and young people validate submission to the CRC Committee and share understanding on children’s right to healthy and clean environment
Press Release - 20 September 2022
Ombudsman conducts basic complaint handling and investigations training for Ombudsman Liaison Officers
Press Release - 6 September 2022
Related Links
Other Ombudsman / Human Rights Organisations / Network
Ombudsman / Human Rights (International Partners)
Non-Government Organisations (Human Rights Allies)
Government Ministries & Constitutional Offices (Local Partners)
English 
Samoan