Our Vision, Mission & Values

The Office of the Ombudsman also Samoa’s National Human Rights Institution provides advice to the general public on matters relating to good governance and investigate practices of maladministration of government agencies. It also carries out research and conducts activities in the promotion and protection of human rights in Samoa and conducts investigations concerning the abuse of power by enforcement agencies.

"Integrity in governance and respect
for human rights "
Our Vision

Our Mission

providing effective, timely and independent complaints resolution services on matters of maladministration and misuse of authority by prescribed disciplinary forces
empowering all people to understand and exercise their human rights and responsibilities
holding government accountable to good governance and human rights standards and obligations
building and strengthening partnerships that encourages action on good governance and human rights

Our Services

The Good Governance function of the Office is to foster good administration within Government ministries and agencies to the satisfaction of the stakeholders, the people of Samoa.

The Human Rights Unit functions to bridge the “protection gap” between the rights of individuals and responsibilities of the State.


The Special Investigations Unit functions to address misconduct in agencies exercising the coercive powers of the state (i.e. the Police, Prisons and other disciplined forces)


The Engagement and Communications Unit support the overall engagement and communication of the Office to its partners, stakeholders and the public.


The Corporate Services Unit is tasked with the daily management and support of all Office Operations in administration, finance and human resources.


The Office conducted out consultations for Savaii and Upolu for the Status of Human Rights Report 2024 by practicing the Human Rights Community Led Development Approach

8 March 2024

NHRI Unit and Director for Engagement and Communication attended the 3rd workshop meeting for Human Rights Community Led Development in Nadi, Fiji

19 - 21 March 2024

The Office led consultations for the working community to share thoughts on the human rights issues faced within their work place and the strategies that can assist in resolving those issues.

25 March 2024

The Office of the Ombudsman carried out a public awareness visitation to Savai’i, to inform the public of the Office’s services in addition to conducting an annual stakeholder survey to gauge public knowledge about the Office.

22 - 23 May 2024

Related Links

Other Ombudsman / Human Rights Organisations / Network
Ombudsman / Human Rights (International Partners)
Non-Government Organisations (Human Rights Allies)
Government Ministries & Constitutional Offices (Local Partners)