OFISA O LE KOMESINA SULUFAIGA
Office of the Ombudsman | National Human Rights Institution
"Dignity, Protection, Equality and Fairness for All"
- SNPF Plaza Level 2
- info@ombudsman.gov.ws
- (+685) 25394
Talofa and Welcome to the Official Website of
OFFICE OF THE OMBUDSMAN
National Human Rights Institution
Lodging A complaint
Call us on 25394
Good Governance
Special Investigations
Human Rights
complaints@ombudsman.gov.ws
WRITE TO US
either post to PO Box 3036,
Apia
or drop off to our Office
VISIT US
Level 2, SNPF Plaza, Savalalo
Our Vision, Mission & Values
The Office of the Ombudsman also Samoa’s National Human Rights Institution provides advice to the general public on matters relating to good governance and investigate practices of maladministration of government agencies. It also carries out research and conducts activities in the promotion and protection of human rights in Samoa and conducts investigations concerning the abuse of power by enforcement agencies.
"Integrity in governance and respect
for human rights "
for human rights "
Our Vision
Our Mission
providing effective, timely and independent complaints resolution services on matters of maladministration and misuse of authority by prescribed disciplinary forces
empowering all people to understand and exercise their human rights and responsibilities
holding government accountable to good governance and human rights standards and obligations
building and strengthening partnerships that encourages action on good governance and human rights
Our Services
The Good Governance function of the Office is to foster good administration within Government ministries and agencies to the satisfaction of the stakeholders, the people of Samoa.
The Human Rights Unit functions to bridge the “protection gap” between the rights of individuals and responsibilities of the State.
The Special Investigations Unit functions to address misconduct in agencies exercising the coercive powers of the state (i.e. the Police, Prisons and other disciplined forces)
The Engagement and Communications Unit support the overall engagement and communication of the Office to its partners, stakeholders and the public.
The Corporate Services Unit is tasked with the daily management and support of all Office Operations in administration, finance and human resources.
Latest News
Training of Correction Recruit Officers at Tanumalala Prison; As frontline officers maintaining discipline and order, Correction Officers also play a vital role in encouraging rehabilitation, promoting self-respect, and helping inmates rebuild positive values and habits of good citizenship.
10 June 2025
Collection of Complaint Letters from Prison and Police Posts Complaint Boxes – Special Investigation Unit at Savai'i
17 - 18 June 2025
Farewell Maualaivao Pepe Seiuli Maualaivao Pepe Seiuli retires after 34 years with the Office and over 50 years as a public servant. In his farewell, he urged staff to be bold and uphold the Office's mandate. His leadership and legacy will remain a lasting inspiration.
27 June 2025
The Office of the Ombudsman welcomes Ms. Rachel Chadwick as our new Human Rights Policy and Data Analyst under the Australian Volunteer Program (AVP)
11 July 2025
Related Links
Other Ombudsman / Human Rights Organisations / Network
Ombudsman / Human Rights (International Partners)
Non-Government Organisations (Human Rights Allies)
Government Ministries & Constitutional Offices (Local Partners)