Office of the Ombudsman

COVID-19 Protocols

We are committed to ensuring the health and safety of the public and our staff during this challenging time. Therefore in line with the most recent SOE order issued by Government on Monday 19 April 2022, our Office will be open from 9am – 5pm Monday to Friday.

We will have a limited number of staff in Office to respond to walk-ins and appointments. Most of our staff however will be working from home. If you would like to email a specific staff member please consult staff contact details found here

For Complaints: Call 25394 / 23317, 7740449 (for Good Governance), 7221500 (for Special Investigations), 7257122 (for Human Rights); Email; use our online complaints form; OR Direct message us on our Facebook page.

For deliveries and general queries: contact 25394 / 23317 or email

Also note that all our in person outreach and awareness work have been put on hold. However, we will be using our online channels and platforms for all our latest news and updates. Check them out here: Facebook PageTwitterYouTube Channel and Website

Media queries:

Below is a range of resources that can provide support during the COVID-19 pandemic. Remember if you’re feeling unwell, need to isolate yourself at home, or if you’re worried you may have coronavirus COVID-19, contact your doctor or the national health services: COVID free call number: 8000-6440 | Hospital services: 21212 | General enquiries: 66600 / 68100

Samoa Government COVID-19

Ministry of Health Information

Human Rights Guidance and Information

The Office  will issue from time to time briefings and guides, fact sheets and statements on specific issues and matters and as they arise relating to COVID-19 and human rights. The purpose of these briefings and guides are to:

  • inform and aid public understanding on human rights and how they can be impacted; and
  • provide an overview guidance for policy makers, parliamentarians and the private sector of applying a human rights lens and considerations to responses and measures relating to COVID-19.

COVID-19 & human rights in Samoa: A Human Rights Lens to COVID-19 Responses GUIDE  EnglishSamoan

 Human rights-based approach to managing the COVID-19 pandemic in Samoa  English  | Samoan  |  Infographic English

COVID-19 and right to information  English  |  Samoan

COVID-19 vaccine mandates and proof of vaccine cards  English  |  Samoan

Office of the UN High Commissionaer for Human Rights (OHCHR)

The UN OHCHR has put together Guidance Notes to help guide States and governments ensure their COVID-19 emergency measures continue to safeguard rights and freedoms of its citizens.